Terms and Conditions
1. Daycare Terms
Conditions of Daycare
These Conditions of Daycare constitute the terms of an agreement between Kip Happy Stays (“the Business”) and the owner of the pet or agent for the pet owner (“the Owner”) relating to the provision of boarding or day care services (“the Services”) by the Business of the Owner’s pet.
The Owner warrants that its pet is free of all diseases and illnesses.
The Owner declares that their pet utilising daycare services offered by the Business is registered with their local council and are booked in as the breed they are registered as.
The Business reserves the right to refuse entry of any animal at its sole discretion. If during the visit the Business considers your pet to be unwell and/or infectious, your pet will be isolated and you, and/or your secondary contact, will be notified immediately. Your pet will remain isolated until collection is arranged.
Behavioural conditions and/or previous observations of any behaviour that can affect your pet’s ability to integrate into a group setting must be informed as soon as possible to a Kip employee conducting your pet’s visit. Behaviours may include, but are not limited to, fear-aggression, social assertiveness, excessive barking, excessive mounting, aversion to particular breeds, aversion to strangers. Any behavioural information helps Kip employees protect the safety of every pet and furthermore, themselves.
The Business, at its sole discretion, reserves the right to request full payment for the booking amount ahead of check-in. To the extent payment is requested and not made the booking will be cancelled by the Business.
The Business reserves the right to change the amount of the fees and charges at any time without notice to the Owner, provided however, that no such change shall be made to the fees and charges levied whilst a pet is attending a daycare session.
The Owner agrees to pay all fees and charges levied by the Business as are current from time to time at the commencement of daycare and in respect of which notice is given to the Owner either verbally or by written confirmation on checking in. The Business reserves the right to charge a late collection fee and an overnight boarding fee to the extent the Owner does not collect the pet. The fees charged are outlined on the daycare page in the FAQs. Here
The Owner agrees to pay all costs and charges for special services requested or deemed necessary by the Business and any veterinary costs for the animal during the time the animal is in the Business’ care including, but not limited to travel fees and additional labour costs. In the event where the Owner’s pet become seriously ill, and where the Owner cannot be readily contacted, the veterinary surgeon’s decision in relation to treatment of the animal shall be final and conclusive.
The Business in their sole and absolute discretion may retain the services of a registered veterinary surgeon to attend to any pet requiring veterinary treatment. The resulting veterinary fees and additional charges shall be at the expense of the Owner who hereby agrees to indemnify the Business in respect of them.
The Owner agrees to be solely responsible for any and all acts or behaviour of their pet while it is in the Business’ care and hereby indemnifies the Business and shall keep the Business indemnified to the full extent permitted by law for any action of the animal which apart from this indemnity may have created any liability on the Business. The Owner shall be responsible for any loss or damage to any of the Business property and accepts that the Owner of the pet will be liable for any damages caused.
All charges incurred by the Owner pursuant to this agreement must be paid before the animal leaves the Business premises unless the Owner has an active Membership – the terms of which are articulated in the Membership terms and conditions. Pre-paid bulk visits (Passes) are available for all approved pets and expire 12 months after purchase. Passes are non-refundable and non-transferrable for change of mind. Kip reserves the right to deny the purchase of Passes.
Under no circumstances will the Business, or its employees or agents, be held responsible for Canine Influenza, injury, death, loss or damage of any kind whatsoever that may occur to any animal while in the control of the Business.
By attending our daycare you are agreeing that you have read, understood and agree to the Kip terms and conditions. These terms and conditions are in addition to our assessments and socialisation criteria, all of which are subject to change without notice. By accepting these terms and conditions, you certify to the accuracy of all information given about your pet when registering.
2. Boarding Terms
Terms and conditions of boarding with Kip
These Conditions of Boarding constitute the terms of an agreement between Kip Happy Stays (“the Business”) and the owner of the pet or agent for the pet owner (“the Owner”) relating to the provision of boarding or day care services (“the Services”) by the Business of the Owner’s animal.
All animals are to be 4 months or over and be fully vaccinated (C5 for pets and F3 for pets). All animals must have current tick and flea treatment upon admission that lasts for the duration of the Services. To the extent the treatment expires throughout the duration of the Services, the Owner is responsible for ensuring additional treatments are provided upon admission.
The Owner warrants that its pet is free of all diseases and illnesses.
The Owner declares that their pet boarding at the Business are registered with their local council and are booked in as the breed they are registered as.
The Business reserves the right to refuse entry of any animal at its sole discretion.
The Business, at its sole discretion, reserves the right to request full payment for the booking amount ahead of check-in. To the extent payment is requested and not made the booking will be cancelled by the Business.
The Business reserves the right to change the amount of the fees and charges at any time without notice to the Owner, provided however, that no such change shall be made to the fees and charges levied during an agreed period of boarding.
You request and authorise us to arrange, through our own financial institution, a charge to your debit or credit card of any amount we have deemed payable by you. This debit or charge will be made through via the Stripe payment processing platform from the credit or debit card nominated by you at the time of booking.
The Owner agrees to pay all fees and charges levied by the Business as are current from time to time at the commencement of boarding and in respect of which notice is given to the Owner either verbally or by written confirmation on checking in.
The Owner agrees to pay all costs and charges for special services requested or deemed necessary by the Business and any veterinary costs for the animal during the time the animal is in the Business’ care including, but not limited to travel fees and additional labour costs. In the event where the Owner’s pet become seriously ill, and where the Owner cannot be readily contacted, the veterinary surgeon’s decision in relation to treatment of the animal shall be final and conclusive.
The Business in their sole and absolute discretion may retain the services of a registered veterinary surgeon to attend to any pet requiring veterinary treatment. The resulting veterinary fees and additional charges shall be at the expense of the Owner who hereby agrees to indemnify the Business in respect of them.
The Owner agrees to be solely responsible for any and all acts or behaviour of their pet while it is in the Business’ care and hereby indemnifies the Business and shall keep the Business indemnified to the full extent permitted by law for any action of the animal which apart from this indemnity may have created any liability on the Business. The Owner shall be responsible for any loss or damage to any of the Business property and accepts that the Owner of the pet will be liable for any damages caused.
All charges incurred by the Owner pursuant to this agreement must be paid before the animal leaves the Business premises
To the extent the pet is left under the care of the Business for more than two weeks after the advised check-out date, the pet will be considered to be an abandoned pet. At this stage the Business has the right to seek an alternate home for the pet. The Owner remains liable to the Business for any shortfall in charges associated with the additional Services.
Under no circumstances will the Business, or its employees or agents, be held responsible for Canine Influenza, injury, death, loss or damage of any kind whatsoever that may occur to any animal while in the control of the Business.
The Owner accepts the Terms and Conditions of the Services and certifies to the accuracy of all information given about the animal. The Owner acknowledges that the agreement of this contract shall create a lien over the animal in favour of the Business which lien shall continue to exist whilst ever monies are owing to the Business pursuant to this agreement.
In these Conditions, the singular includes the plural and vice versa.
3. Membership Terms
Membership – Terms & Conditions
By signing up to a Membership (a “membership”), you agree to the following Terms and Conditions.
Payment Schedule
You will be charged your first Weekly Membership Fee on the day you purchase a membership. This entitles you to all of the perks of the membership from the date of purchase until midnight on the next Saturday.
After this, every Saturday you will be charged for any goods or services you have received from Kip Happy Stays that you have not been billed for during the week.
In addition, you will also be charged the Weekly Membership Fee every Saturday.
Payment Amounts
When you purchase a membership we will inform you of the Weekly Membership Fee, the Additional Daycare Fee, and any discounts to which you are entitled.
We reserve the right to change these prices at any time and at our complete discretion by providing you with at least fourteen days’ written notice sent to the preferred email address provided by you. At this time you will have the right to end your membership at no penalty.
Debit or Credit Card Authorisation
You request and authorise us to arrange, through our own financial institution, a charge to your debit or credit card of any amount we have deemed payable by you. This debit or charge will be made through via the Stripe payment processing platform from the credit or debit card nominated by you.
You agree that by purchasing a membership, you have understood and agreed to the terms and conditions governing the debit arrangements between you and Kip as set out in this Request.
Cancelling your membership
You may cancel your membership at any time after the minimum membership period by providing us with written instructions via email using your centre email address or by cancelling your membership within the PetBooking online portal.
The minimum membership period is twenty-one days for standard memberships. To the extent you cancel before this minimum membership period you will be charged the unused weeks.
Your obligations
You should check your account statement to verify that the amounts debited from your account are correct.
Dispute
If you believe that there has been an error in debiting your account, you should notify us directly as soon as possible by emailing your primary centre. In addition to this we suggest you speak to staff at your primary centre as soon as possible so that we can resolve your query more quickly.
If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging a refund to your account (including interest and charges) accordingly via the Stripe payments platform. We will also notify you in writing of the amount by which your account has been adjusted.
If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
4. Digital & Social Media
Digital assets ownership
All photographic images or digital recordings taken of the facility, pets and staff, together with their prints and their copyrights therein are the property of Kip. You understand and agree that you have no further rights to the material, including moral rights and the copyright, and that all material becomes the sole ownership of Kip.
Should you wish no media format be posted on any social media or be used in any marketing or promotional media, please advise us as soon as possible in written form with a letter including your name, your pet’s name and the date. Otherwise we take upon ourselves that any formats of media is the right for us to use as we see fit, which you knowingly understand and accept. You acknowledge that incidental or accidental use of your pet's image may occur even after you have withdrawn your consent under this section.
5. Website
Introduction
You are granted limited license only for purposes of viewing the material contained on this Website.
Restrictions
Your Content
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Spot Holdings a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Company Name reserves the right to remove any of Your Content from this Website at any time without notice.
No Warranties
This Website is provided “as is,” with all faults, and Spot Holdings express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
Limitation of Liability
In no event shall Spot Holdings, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Spot Holdings, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
